Frequently asked questions in iptv

What is IPTV?

Today in the age of technology, you can see several ways by which TV material can be furnished these days. One of the best systems to introduce to make a huge influence is IPTV. The name specifies IPTV, known as Internet Protocol Television, is formed through the use of Internet Protocol and the service is likely to be used in synchronizing with the telecommunications with which broadband connections live used extensively, any service which brings packet data can be used.

What are the advantages of IPTV?

Generally, IPTV or Internet Protocol Television has several advantages. It offers a future and is cost-effective in the present market viewed by countless telecommunications providers is thinking of positive as nicely as profitable new services that can generate new income freshet.

What is an Android TV Box?

An Android TV box is a mini PC running an Android operating system. with various Android apps including XBMC.

Wi-Fi or Câble?
We always recommend that you connect your device hardware (ethernet).
What does the package include?

When you subscribe to cinemaIPTV , you get login credentials to IPTV server with instructions for how to setup it on your device

What is the typical response time for a support question?

Since you report us a support question we try to make our best to find out what is going on, depending on the case it could take more or les time, however a standard time could be minutes.

What devices do you support?

We support all the IPTV boxes and android devices, Including MAG boxes and Formuler.

How long will it take to receive my order?

We aim to email you within 5min – 1 hour of purchase to arrange setup of your order. Please note during busy periods at evenings and weekends orders may take up to 2 hours to process

What content do you supply?

We offer a full range of UK, US, Europian and Asian channels with a 4k /Ultra HD quality

What if i don't like your IPTV server?

If you have a problem after using your IPTV subscription or you don’t like it. We offer a 7 Days Money Back Guarantee.

Can I use my subscription on multiple devices?

Please pay attention that 1 subscription can be used on multiple devices if that not at the same time , however you can watch only on 1 device at a time.

Do I have to use a VPN?

You should use a VPN only if your internet service provider is blocking or throttling your connection, otherwise you don’t need to use a VPN, as our service is perfectly safe to use.

I’m getting buffering / freezings frequently. Why is this happening?

First thing to do is to restart your router, device and try again. This helps in many cases.
If the issue still continues, you have to test the internet speed directly from your device.
Open this website: www.fast.com directly from your streaming device (not a different). The result should be 20 Mbps or higher.
If your device is not getting the proper speed or your internet provider is throtlling your connection, you’ll experience buffering.

Do you have EPG?

Yes, we do have EPG. We usually send the epg links when sending your order. If you have not received it, contact us and we will send it.

Do you offer refund?

We stand behind our service. You do not like our service! Cancel within 7 days and pay only for the period you have used.

When does my subscription starts to be active?

Subscription starting to be active from the moment you will receive your activation credentials in your e-mail.

How long before I can use service?

We activate all new accounts in 30 minutes to 2 hours hours after the invoice is paid.

I’m getting a black screen in all channels, what should I do?

If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in.
For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

My account is not working what should I do?

First, please check your network connection, reboot your router and device, and then try again. Secondly, if your network connection is no problem, please check whether your account is used on other devices. as you can view from more than 1 device at the same time.

If the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices.
Contact us or create a support ticket if the link does not work on your PC after troubleshooting.

How Many Channel do I Get?

cinemaIPTV provides users with around +21,000 live TV channels from the world in local and international languages. Instead of this, a user will also get 40,000 to 60,000+ VODS including TV Series, Movies, Dramas and so on

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